Mrs M's Sweet Shop Online Returns Policy

At Mrs M's Sweet Shop, we pride ourselves on providing high-quality sweets and confectionery, carefully sourced and handled to ensure every product meets our high standards. With a 5-star health and safety rating, we are committed to delivering the best possible experience for our customers.

However, if you receive a faulty or defective item, we will gladly accept returns under the following conditions:

1. Eligibility for Returns

Returns are accepted for faulty or defective items only. Unfortunately, we cannot accept returns for any other reasons due to the perishable nature of our products.

2. Return Process

If you believe you have received a faulty or defective item, please contact us within 7 days of receiving your order via any of the Contact us options provide on this site.

Items must be returned to the following address:

Mrs M's Sweet Shop

6 Market Place

Great Dunmow

Essex

CM6 1AT

Please ensure the item is securely packed and sent back to us in its original condition.

3. Damages in Transit

While we take great care to package all products securely, Mrs M's Sweet Shop cannot be held accountable for any damage caused during transit. Once your order leaves our premises, it is the responsibility of the postal service.

4. Quality Assurance

Every care is taken to ensure that our sweets and confectionery meet the highest standards before they leave our shop. We are confident that you will be delighted with your purchase, but should there be any concerns, please reach out to us as soon as possible.

We appreciate your understanding and look forward to sweetening your day!

If you'd like to include specific contact details or additional policies, feel free to let me know!